Although we endeavour to provide you with the best products possible sometime things go wrong.

If that is the case we will do out very best to deal with the issue so you as a customer gets the best outcome possible.

Although we check products for defects and pack our products carefully sometime mishaps occur in checking or during transit meaning that you receive items which are damaged.

If that occurs please take a photo of the item and email it to [email protected] with an email Subject marked “Damaged Item” please include the sales reference number so we can identify the order.
There is no need to return the damaged item.

We will post a replacement item as soon as possible normally within 3 working days

If for some reason it would take longer we will contact you with the reason for the delay and an amended timescale.

If you do not wish a replacement but wish a refund instead please see our Refunds Policy.